Manufacturer's Warranty Policy

Select a brand logo to view details

MOXA Warranty Periods

PRODUCT CATEGORY

PRODUCT LINE

PRODUCT LINE WARRANTY PERIOD

Industrial Network Infrastructure

Ethernet Switches

Secure Routers

Wireless AP/Bridge/Client

Cellular Gateways/Routers

Ethernet Media Converters

5 Years

Industrial Edge Connectivity

Serial Device Servers

Serial Converters

Protocol Gateways

USB-to-serial Converters/USB Hubs

Multiport Serial Boards

Controllers and I/Os*

IP Cameras and Video Servers**

5 Years

Industrial Computing

x86 Computers

3 years

Arm-based Computers

5 years

Panel Computers & Displays

3 years

*The warranty period is 3 years for the computer system, and 1 year for the LCD panel.

IIoT Gateways
*The warranty period for the AIG-501 Series is 3 years.

5 years

Note:
*The warranty period for the ioLogik W5340/E2214/E1214/E4200 Series and NA-4010/4021/4020 is 2 years.
** The warranty period for moving parts in IP or Speed Dome Cameras is 1 year, and includes the following items:
a. Fans
b. Shutters
c. Zoom lenses(VP-1214MPIR/3112MPIR/3113MPIR lenses have a 5-year warranty period)
d. DC-iris and P-iris lenses
e. Pan, tilt, and lens motors/mechanisms

PERIPHERALS/ACCESSORIES

WARRANTY PERIOD

Batteries*

1 Year

DIN-rail​ ​Power​ ​Supplies

3 Years

Fiber​ ​Patch​ ​Cords,​ ​SC-to-ST ​Duplex​ ​Adapters

1 Year

Hard​ ​Drives​ and ​Solid-state​ ​Drives**

Original​ ​manufacturer ​warranty​ ​period

Power​ ​Adapters***

1.5 Years

Serial​ ​Connection​ ​Boxes​ ​(excluding​ ​C32020T)

1 Year

Serial​ ​Connection​ ​Cables

Original manufacturer warranty period

SFP​ ​Ethernet​ ​Modules

5 Years

PT​ ​Scanners

Original manufacturers' warranty period

Wireless and Cellular Antennas/Accessories/Modules

1 Year

Note:
* The 1-yr warranty only applies to external batteries that can be replaced by users. For batteries that are built into the system and can only be replaced by Moxa, the standard product warranty will apply.
** Hard drives and solid-state drives are accessories that do not carry the Moxa brand name. Hence their warranty period is limited to and based on the warranty coverage provided by their original manufacturer.
*** The warranty period for power adapters starts from the manufacturing date indicated on the label attached to it.

Hirschmann Warranty Periods

Managed Switches

Current Warranty

Lifetime Eligible

SPIDERS

5 years

-

RS2

5 years

Y

RS2xx, RS3xx, RS4xx

5 years

Y

GECKO

5 years

Y

RSP / RSPL / RSPS / RSPE / RSPM

5 years

Y

RSR

5 years

Y

RSB20

5 years

Y

MS20, MS30, MSP and modules

5 years

Y

MACH 100 and modules

5 years

Y

MACH 1000

5 years

Y

MACH 4000 and modules

5 years

Y

RED25

5 years

Y

GREYHOUND

5 years

Y

OCTOPUS

5 years

Y

Wireless

Current Warranty

Lifetime Eligible

BAT-C-xx

5 years

-

OpenBAT-R - BAT-Rxx

5 years

Y

OpenBAT-F - BAT-Fxx

5 years

Y

BAT Controller

5 years

-

Antennas

2 years

-

Fieldbus and Series Fiber Interfaces

Current Warranty

Lifetime Eligible

OZD and OZDV

5 years

Y

Security

Current Warranty

Lifetime Eligible

EAGLE One, EAGLE 20/30

5 years

Y

TOFINO XENON

5 years

Y

Software

Current Warranty

Lifetime Eligible

-

6 months

-

Accessories

Current Warranty

Lifetime Eligible

19'' Rack DIN Rail Adapter

2 years

-

ACA Configuration Adapter

2 years

-

DIN Rail Mount Kits

2 years

-

SFP and XFP Transceivers

2 years

-

Power Cables

2 years

-

Antennas

2 years

-

All Power Supplies

2 years

-

* This Lifetime Warranty Applies to Purchases Made After May 1, 2011 and Registered Within Six Months of the Purchase Date. Click Here

Atop Warranty Periods

Product Categories

Warranty Period

Ethernet Switches

5 years

Wireless

5 years

Serial Device Servers

5 years

Modbus Gateways

5 years

Embedded Device Servers

5 years

DIN-Rail Power Supplies

3 years

Power Adaptors

1 year

Antennas

1 year

Other Accessories

1 year

Planet Warranty Periods

Product Categories

Warranty Period

Industrial Ethernet

5 years

Etherent Switch

3 years

Power Over Ethernet

3 years

Media Converter

3 years

Extended Temp Fiber Transceiver

5 years

Non-Extended Temp Fiber Transceiver

3 years

Accessories

1 year

Planet Warranty Periods

Product Categories

Warranty Period

Ethernet I/O

2 years

Serial I/O

2 years

USB I/O

2 years

UNO Computer

2 years

Wireless AP/Bridge/Client

2 years

Ethernet Switch

2 years

Gigabit Ethernet Switch

2 years

SFP Module

2 years

Sena Warranty Periods

Product Categories

Warranty Period

Bluetooth Serial Adapater

3 years

Bluetooth Embedded Module

1 year

Industrial Bluetooth Access Point

3 years

Blueooth USB Adapater

1 year

External Device Servers

5 years

Embedded Device Servers

1 year

DIN-Space Warranty Periods

Series

Warranty

SNAP Patch Panels

Lifetime Limited Warranty

SNAP XL Patch Panels

Lifetime Limited Warranty

SNAP Cu Patch Panels

Lifetime Limited Warranty