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PRODUCT CATEGORY
PRODUCT LINE
PRODUCT LINE WARRANTY PERIOD
Industrial Network Infrastructure
Ethernet Switches
Secure Routers
Wireless AP/Bridge/Client
Cellular Gateways/Routers
Ethernet Media Converters
5 Years
Industrial Edge Connectivity
Serial Device Servers
Serial Converters
Protocol Gateways
USB-to-serial Converters/USB Hubs
Multiport Serial Boards
Controllers and I/Os*
IP Cameras and Video Servers**
5 Years
Industrial Computing
x86 Computers
3 years
Arm-based Computers
5 years
Panel Computers & Displays
3 years
*The warranty period is 3 years for the computer system, and 1 year for the LCD panel.
IIoT Gateways
*The warranty period for the AIG-501 Series is 3 years.
5 years
Note:
*The warranty period for the ioLogik W5340/E2214/E1214/E4200 Series and NA-4010/4021/4020 is 2 years.
** The warranty period for moving parts in IP or Speed Dome Cameras is 1 year, and includes the following items:
a. Fans
b. Shutters
c. Zoom lenses(VP-1214MPIR/3112MPIR/3113MPIR lenses have a 5-year warranty period)
d. DC-iris and P-iris lenses
e. Pan, tilt, and lens motors/mechanisms
PERIPHERALS/ACCESSORIES
WARRANTY PERIOD
Batteries*
1 Year
DIN-rail Power Supplies
3 Years
Fiber Patch Cords, SC-to-ST Duplex Adapters
1 Year
Hard Drives and Solid-state Drives**
Original manufacturer warranty period
Power Adapters***
1.5 Years
Serial Connection Boxes (excluding C32020T)
1 Year
Serial Connection Cables
Original manufacturer warranty period
SFP Ethernet Modules
5 Years
PT Scanners
Original manufacturers' warranty period
Wireless and Cellular Antennas/Accessories/Modules
1 Year
Note:
* The 1-yr warranty only applies to external batteries that can be replaced by users. For batteries that are built into the system and can only be replaced by Moxa, the standard product warranty will apply.
** Hard drives and solid-state drives are accessories that do not carry the Moxa brand name. Hence their warranty period is limited to and based on the warranty coverage provided by their original manufacturer.
*** The warranty period for power adapters starts from the manufacturing date indicated on the label attached to it.
Managed Switches
Current Warranty
Lifetime Eligible
SPIDERS
5 years
-
RS2
5 years
Y
RS2xx, RS3xx, RS4xx
5 years
Y
GECKO
5 years
Y
RSP / RSPL / RSPS / RSPE / RSPM
5 years
Y
RSR
5 years
Y
RSB20
5 years
Y
MS20, MS30, MSP and modules
5 years
Y
MACH 100 and modules
5 years
Y
MACH 1000
5 years
Y
MACH 4000 and modules
5 years
Y
RED25
5 years
Y
GREYHOUND
5 years
Y
OCTOPUS
5 years
Y
Wireless
Current Warranty
Lifetime Eligible
BAT-C-xx
5 years
-
OpenBAT-R - BAT-Rxx
5 years
Y
OpenBAT-F - BAT-Fxx
5 years
Y
BAT Controller
5 years
-
Antennas
2 years
-
Fieldbus and Series Fiber Interfaces
Current Warranty
Lifetime Eligible
OZD and OZDV
5 years
Y
Security
Current Warranty
Lifetime Eligible
EAGLE One, EAGLE 20/30
5 years
Y
TOFINO XENON
5 years
Y
Software
Current Warranty
Lifetime Eligible
-
6 months
-
Accessories
Current Warranty
Lifetime Eligible
19'' Rack DIN Rail Adapter
2 years
-
ACA Configuration Adapter
2 years
-
DIN Rail Mount Kits
2 years
-
SFP and XFP Transceivers
2 years
-
Power Cables
2 years
-
Antennas
2 years
-
All Power Supplies
2 years
-
* This Lifetime Warranty Applies to Purchases Made After May 1, 2011 and Registered Within Six Months of the Purchase Date. Click Here
Product Categories
Warranty Period
Ethernet Switches
5 years
Wireless
5 years
Serial Device Servers
5 years
Modbus Gateways
5 years
Embedded Device Servers
5 years
DIN-Rail Power Supplies
3 years
Power Adaptors
1 year
Antennas
1 year
Other Accessories
1 year
Product Categories
Warranty Period
Industrial Ethernet
5 years
Etherent Switch
3 years
Power Over Ethernet
3 years
Media Converter
3 years
Extended Temp Fiber Transceiver
5 years
Non-Extended Temp Fiber Transceiver
3 years
Accessories
1 year
Product Categories
Warranty Period
Ethernet I/O
2 years
Serial I/O
2 years
USB I/O
2 years
UNO Computer
2 years
Wireless AP/Bridge/Client
2 years
Ethernet Switch
2 years
Gigabit Ethernet Switch
2 years
SFP Module
2 years
Product Categories
Warranty Period
Bluetooth Serial Adapater
3 years
Bluetooth Embedded Module
1 year
Industrial Bluetooth Access Point
3 years
Blueooth USB Adapater
1 year
External Device Servers
5 years
Embedded Device Servers
1 year
Series
Warranty
SNAP Patch Panels
Lifetime Limited Warranty
SNAP XL Patch Panels
Lifetime Limited Warranty
SNAP Cu Patch Panels
Lifetime Limited Warranty
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